The Regard Partnership Limited - Clareville Road

This inspection report from the Care Quality Commission (CQC) provides an overview of Clareville Road, a care home for up to ten individuals, focusing on their experiences and the quality of care provided. The report details findings across five key areas: Safe, Effective, Caring, Responsive, and Well-led, offering insights into the home's operational standards and the overall well-being of its residents. This summary aims to give families a clear understanding of the service's performance as assessed by the CQC.

On safety, residents are protected from harm. Robust systems are in place for safeguarding, and risks are well identified and managed. Medicines are administered safely, and infection control measures are effective, with staff having appropriate training and recruitment processes in place to ensure resident safety.

In terms of how effective the care is, residents receive support that achieves good outcomes. Staff are competent and knowledgeable, with comprehensive training and supervision systems ensuring they are up-to-date with best practices. Nutritional needs are met, and residents are supported to access essential healthcare services. However, the report notes that the premises' design and size are not fully aligned with best practice guidance for individuals with learning disabilities, recommending consideration of current guidance for future planning.

Regarding the caring aspect, residents are treated with compassion, kindness, and respect. Staff foster positive relationships and actively involve residents in their care decisions, promoting privacy and independence. Residents' views are valued, and efforts are made to support their communication needs, with relatives expressing high satisfaction with the care provided.

In relation to how responsive the service is, residents' needs are met through good organisation and personalised care planning. Communication needs are effectively addressed, and residents are supported to maintain relationships and engage in activities that are meaningful to them. The home has a clear process for managing complaints and concerns, viewing them as opportunities for improvement.

Finally, on how well-led the service is, Clareville Road is managed effectively. Records are accessible and up-to-date, and the service is regularly audited with actions taken to address any identified areas for improvement. Staff are committed to achieving good outcomes for residents. While the overall leadership is positive, the report highlights that the service's physical environment was not developed in line with current best practice principles, suggesting this be considered for future developments.