The Riverside Nursing Home

This report details the findings from a recent inspection of The Riverside Nursing Home. The inspection focused on key aspects of the care provided to residents, aiming to assess the safety, effectiveness, caring approach, responsiveness, and leadership of the home. Overall, the report highlights areas where the home excels, particularly in providing effective and caring support, while also identifying specific areas that require attention and improvement to ensure the highest standards of care. The aim is to provide families with a clear overview of the home's performance based on the inspector's findings.

On safety, improvements are needed in medicine recording systems and the clear documentation of prescribed creams, with a recommendation to review staffing levels as some communal areas were not always supervised and residents/relatives noted a lack of staff at times. However, recruitment processes were robust, and people felt protected from abuse, with staff well-trained in safeguarding.

Regarding how effective the care is, residents' needs are well assessed, and care plans provide staff with the necessary information. Mealtimes were observed positively, with good quality food and choice, and staff worked well with other agencies to ensure people received appropriate care.

In terms of caring, staff demonstrated a commitment to person-centred values and supported residents to have maximum choice and control of their lives. Residents and relatives felt safe and supported by the staff, who were described as helpful and pleasant.

For responsiveness, while the report doesn't detail specific findings for this category, the overall feedback suggests residents' preferences are considered. However, there is a recommendation for the provider to review their provisions to ensure people are kept stimulated, as a lack of activities was noted.

Finally, on how well-led the service is, there are areas for improvement in auditing systems and overall governance. While staff feel supported by the registered manager and the culture is generally positive and inclusive, the service needs to strengthen its monitoring processes to ensure consistent quality and address the identified need for more engaging activities.