The Willows

The Willows is a residential care home for up to 10 individuals with learning disabilities and associated physical disabilities. This CQC inspection report from July 2019 found that the home generally provides a good standard of care. The report highlights a warm, homely atmosphere where residents and staff have developed strong, caring relationships. Residents are encouraged to participate in enjoyable activities and engage with the community, with visitors always welcomed. The home also maintains positive relationships with healthcare professionals and provides a healthy, varied diet.

Regarding safety, residents reported feeling safe and protected by staff who understand their responsibilities. Detailed risk assessments are regularly updated to safeguard individuals. The service ensures adequate staffing levels and follows safe recruitment practices. Medicines are managed and stored securely, with staff trained in administration and procedures. Safeguarding policies are in place, and any concerns are reported and dealt with appropriately. The home is kept clean, and infection control measures are followed.

In terms of effective care, residents' healthcare needs are well supported, with regular GP and dental visits arranged. Staff demonstrate a person-centred approach, as seen in the preparation for eye surgery. The home collaborates effectively with external agencies and professionals, who speak highly of the service. Residents' needs and preferences are thoroughly assessed, and care plans are developed collaboratively with residents and their relatives. Staff receive comprehensive training and regular supervision, ensuring they are knowledgeable and confident in their roles.

The care provided is described as caring, with residents feeling well-supported and treated with kindness, dignity, and respect. Staff know the residents well, understanding what is important to them and fostering a friendly, homely environment. Residents are encouraged to express their views and are involved in decision-making regarding their care. Privacy and dignity are respected, with staff adhering to good practice.

In terms of responsiveness, care plans are highly personalised, developed with resident input, and regularly reviewed. Communication needs are well-met, ensuring information is accessible to all residents. Daily records are maintained and reviewed, and staff meetings actively discuss resident needs, leading to appropriate actions. The service has a programme of refurbishment to enhance the environment and meets the needs of residents.

Finally, the service is well-led. The registered manager and provider are responsible for the quality and safety of care. Staff are knowledgeable and understand the needs of the people they support. Policies and procedures support good practice, and the service operates in line with best practice guidance, promoting choice, control, and independence for residents. The home is well-maintained and decorated to meet residents' needs.