Ticehurst Care Home With Nursing

This report from the Care Quality Commission (CQC) provides an overview of Ticehurst Care Home with Nursing following an inspection on 22 August 2019. The inspection aimed to assess the overall quality of care provided to residents, focusing on five key areas. The report details the findings in each of these areas, highlighting strengths and areas for continuous improvement. It serves as a valuable resource for families looking to understand the standard of care and management at the home.

On safety, the home has systems in place to protect residents from abuse, with staff well-trained in identifying and reporting concerns, and robust risk assessments to minimise hazards like falls. Medicines are managed safely through established procedures and regular audits.

Regarding effectiveness, care plans are individualised, informed by thorough assessments, and regularly reviewed, involving families where appropriate. Staff receive comprehensive induction and ongoing training, ensuring they have the skills for various care needs, including specialist areas.

In terms of caring practices, staff are described as kind and compassionate, building meaningful relationships with residents. Dignity and privacy are consistently maintained, with staff actively involving residents and their relatives in care decisions and respecting individual preferences and beliefs.

The service is responsive to residents' needs, with personalised care plans that reflect diverse requirements and preferences. Communication needs are met through accessible information formats, and a variety of activities are offered to prevent social isolation and encourage engagement.

Finally, on how the service is well-led, there is a positive and open culture, with a clear commitment to high-quality, person-centred care. The management actively seeks feedback from residents, relatives, and staff, using this input to drive improvements, and demonstrates honesty and transparency when issues arise. While the inspection found many positive aspects, it also identified a need for more detailed pre-admission assessments following an incident with a new resident.