Tilford Care & Nursing Home

This summary provides an overview of the latest inspection findings for Tilford Care & Nursing Home. The report highlights areas where improvements are needed to ensure the highest standards of care are consistently met. While residents and their families generally feel safe and well-cared for, the inspection identified specific concerns regarding infection control practices and leadership oversight. The aim is to offer a transparent view of the home's performance, empowering families to make informed decisions.

On safety, while residents and their relatives reported feeling safe and medicines were managed well, there were noted inconsistencies in staff adherence to national guidelines on the use of personal protective equipment (PPE). Concerns were also raised about the storage of PPE, which has since been addressed.

Regarding effectiveness, care plans and risk assessments were in place, and staff understood how to manage identified risks. The home has systems for learning from incidents, and sufficient staff were present to meet residents' needs during the inspection, though previous concerns about staffing levels had been raised.

In terms of caring, residents and relatives expressed that staff were kind and understanding of their needs. They felt confident that staff knew how to support them and felt safe in their interactions.

On responsiveness, feedback from residents and relatives indicated they felt their concerns would be addressed and they could contribute ideas for improving care. The home was also facilitating visits in line with current guidance.

Concerning the well-led aspect, management oversight was found to be inconsistent, particularly in ensuring staff followed infection control guidelines. Audits had not always identified issues, and staff reported challenges in having sufficient time to review care plans, potentially impacting their awareness of residents' up-to-date needs. However, the provider has taken action in response to findings, including improving staff facilities and increasing management presence.