Treetops Nursing Home

This report from the Care Quality Commission (CQC) details the findings of an inspection at Treetops Nursing Home. The inspection assessed the home's performance across key areas to ensure the quality and safety of care provided to its residents. Overall, the inspection found significant improvements since the previous assessment, reflecting a commitment to enhancing resident experience and operational standards. The report provides an in-depth look at how the home manages safety, the effectiveness of its care, the compassion shown by staff, its responsiveness to resident needs, and the quality of its leadership. This summary aims to offer a clear overview for families considering Treetops Nursing Home for their loved ones.

In terms of safety, the home has made notable progress. Risks to residents are now well-managed, with improved record-keeping and secure storage of confidential information. Staff demonstrate a strong understanding of safeguarding procedures, and recruitment processes are robust, ensuring adequate staffing levels for safe care. The premises and equipment are well-maintained, and infection control measures, including the use of PPE and adherence to COVID-19 guidelines, are effectively implemented.

Regarding the effectiveness of care, residents have detailed risk assessments in place covering various needs, such as mobility and nutrition, with appropriate support provided for those at risk of choking. Medication management is handled safely, with accurate records and secure storage. The home also ensures that infection prevention and control measures are in place to protect residents and staff.

The caring aspect of the service is highlighted by positive feedback from residents and their relatives, who feel safe and well-supported. Staff are described as helpful, and the home fosters a positive culture with good teamwork, making it feel like a second home for many.

In terms of responsiveness, the home has implemented systems to involve residents, relatives, and staff in its operations. Feedback mechanisms like satisfaction surveys and meetings are used to drive improvements. Staff receive regular supervision and appraisals, ensuring their skills are up-to-date and their needs are met.

Finally, on how the service is well-led, management and leadership have been significantly strengthened. Governance systems are now robust, and the home actively learns from incidents to continuously improve care. There is a clear commitment to openness and honesty, with the manager being approachable and supportive of staff. The home also actively engages with external partners, including healthcare professionals and the local community, to enhance the lives of its residents.