United Response - 1 St Alphege Road

This report details an inspection of 1 St Alphege Road, a residential care home supporting five individuals with mental health needs, learning disabilities, and other health conditions. The inspection focused on assessing the quality of care provided across five key areas: safety, effectiveness, caring approach, responsiveness, and leadership. The report highlights the home's commitment to person-centred support, with staff demonstrating a deep understanding of residents' individual needs and preferences, fostering a supportive and inclusive environment.

On safety, residents are actively involved in understanding and managing potential risks, empowering them to take positive steps towards independence. Staff are well-trained in safeguarding and medication management, with processes in place to learn from any incidents and improve practices. In terms of how effective the care is, residents' needs are regularly reassessed and care plans updated to reflect their changing circumstances and preferences. Staff receive comprehensive training to support residents effectively, and collaboration with health professionals ensures well-managed health conditions. Regarding the caring aspect, residents are treated with kindness, compassion, and respect, with their dignity and independence consistently promoted. Staff actively support residents in expressing their views and making decisions about their care, including personal life choices and relationships. In terms of responsiveness, the service is designed to meet individual needs and preferences, with residents involved in choices about their living environment and activities. Staff are adaptable and responsive, ensuring residents can participate in activities they enjoy, even if initial engagement is hesitant. Finally, on how well-led the service is, there is a clear vision and values upheld by staff, focusing on individual potential. The management team actively encourages feedback from residents, families, and staff, using this to drive continuous improvement and learning. A collaborative approach is evident, with strong partnerships formed with external professionals and the local community.