Wellfield House

Wellfield House provides residential and nursing care for up to 23 older people, including those with dementia. This unannounced inspection in September 2018 found that the home has made significant improvements since the last inspection. The report highlights the positive changes made to ensure the safety of the premises, addressing issues such as fire exits and radiator covers that were previously identified. While a legionella risk assessment is pending, the provider has commissioned an external assessment and assured inspectors it will be in place shortly. Overall, the inspection confirms that Wellfield House continues to offer a good standard of care.

On safety, the home has made required improvements to its premises, ensuring equipment is regularly checked and maintained. However, a legionella risk assessment for the water system was still being commissioned at the time of the inspection. The service employs safe recruitment practices and maintains adequate staffing levels to meet residents' needs effectively.

In terms of how effective the care is, the environment has been adapted to support residents with dementia, with clear signage and memory-promoting displays. Care plans are developed following thorough pre-admission assessments, and staff demonstrate a deep understanding of residents' individual needs and preferences, with robust training and ongoing supervision provided.

Regarding caring practices, Wellfield House fosters a warm, friendly atmosphere where residents are treated with dignity and respect. Staff build strong, caring relationships, actively involving residents in their care decisions and promoting their independence. Residents consistently praised the staff for their kindness and the positive, supportive environment.

In its responsiveness, the home ensures residents have access to a wide range of activities seven days a week, encouraging community engagement. Residents' needs are assessed before admission, and care plans are regularly reviewed and updated to reflect changing requirements. The service also ensures access to external advocacy services when needed.

Concerning leadership, Wellfield House has a knowledgeable and registered manager who is supported by a strong management team. Quality assurance processes are robust and are regularly undertaken to monitor and improve the service. Staff feel well-supported and are encouraged to raise concerns, contributing to a positive and well-managed environment.