Westcott House Nursing Home

This report summarises an inspection of Westcott House Nursing Home, focusing on the quality and safety of care provided to residents. The inspection aimed to assess how well the home performs across five key areas: safety, effectiveness, caring approach, responsiveness, and leadership. The findings highlight the dedication of the staff and management in providing a positive living environment, with particular attention paid to the improvements made since the previous inspection and how these impact residents' daily lives and overall well-being.

On safety, the home ensures residents are protected from harm through robust safeguarding procedures and sufficient staffing levels. Improvements have been noted in infection control practices, with staff now demonstrating enhanced knowledge of risks and updated training. Relatives expressed confidence in the safety of the care provided. In terms of how effective the care is, residents' needs are well-assessed and consistently met, with staff receiving ongoing training and support. Improvements have been made in monitoring nutrition and hydration, and the environment is adapting to better suit the needs of residents with dementia.

Regarding the caring aspect, residents are looked after by staff who are both professional and compassionate, consistently showing respect and dignity. Personal preferences and needs are well-documented and acted upon, ensuring a personalised approach to care. Relatives are actively involved and made to feel welcome. In terms of responsiveness, the home ensures residents have access to suitable activities and one-to-one engagement when needed. The management has improved its complaints process and ensures personalised end-of-life care is provided. Finally, the service is well-led by an experienced registered manager who actively seeks to improve services and has implemented new staff roles to enhance care delivery, fostering good teamwork and efficient issue resolution. The home also benefits from strong relationships with local professionals and community services.