Westwood Lodge

Westwood Lodge is a purpose-built nursing and personal care home located in Wigan, set within its own grounds with gardens and parking. The facility accommodates up to 76 people across a main two-floor building and an adjacent single-story building called Westwood House. At the time of the inspection, 75 residents were living there, supported by a management team, nurses, care staff, and an activity coordinator. Families and residents considering this home can review the findings from the latest inspection report to understand day-to-day life and standards at the service.

When it comes to safety and effectiveness, residents are protected by robust safeguarding systems, safe medicine management, and proper infection control procedures. Staff levels are sufficient, and staff undergo thorough recruitment, induction, and ongoing training. Care plans cover essential areas like nutrition, mobility, and personal care, and staff work closely with external health professionals when needed. The home operates legally within the principles of the Mental Capacity Act, ensuring choices are respected and proper consent and best-interest decisions are documented.

In terms of being caring and responsive, residents and relatives consistently praise the kindness, patience, and professional attitude of the staff. People's privacy and dignity are carefully respected, with staff taking time to close doors and curtains during personal care and encouraging residents to move at their own pace. Care plans are personalized to reflect individual choices, daily routines, and communication needs, and families are warmly welcomed to visit at any time or take their relatives out.

While the general feedback is very positive, the report notes a few specific observations for families to keep in mind. Some residents mentioned that while permanent staff communicate very well, a few temporary agency staff occasionally find it harder to communicate clearly, though they still provide proper support. Additionally, one relative noted that their family member was a fussy eater, highlighting individual challenges with nutrition despite the overall good quality and wide choice of food available.

Looking at leadership and management, the service is well-run by an approachable registered manager who maintains active oversight through regular quality checks, audits, and governance systems. The management team handles complaints promptly, listens to feedback from residents and families, and uses any concerns as learning opportunities to continuously improve the care provided.