Whitebourne

Whitebourne offers a positive care environment where significant improvements have been made following previous inspections. The home is now out of Special Measures and demonstrates a commitment to providing good quality care. This report highlights how the service ensures residents are kept safe, that care is effective and tailored to individual needs, that staff are caring and compassionate, that the service responds well to residents' wishes, and that it is well-led by management.

On safety, risks to residents are regularly assessed and managed with detailed plans in place, and staff are well-informed about these. Safeguarding procedures are understood by staff, and concerns are raised appropriately with the relevant teams. There are sufficient staff to meet resident needs, with appropriate checks carried out on new employees, and medicines are managed and administered safely by trained staff. The home maintains good infection control practices, and emergency procedures are in place.

In terms of how effective the care is, residents are happy with the food provided, and individual dietary needs and preferences are met. Staff seek consent for care and operate within the Mental Capacity Act, involving relatives and healthcare professionals in decision-making. Residents are supported to access healthcare professionals when needed, and staff receive appropriate training and regular supervision. The environment is well-suited to residents' needs, with thorough assessments conducted before admission.

The service is caring, with staff described as kind and knowledgeable about residents' needs. Care is provided with dignity and respect for privacy, and staff actively encourage residents to maintain their independence. Residents are involved in their care plans and their wishes are responded to.

Regarding responsiveness, care is planned in a person-centred way, with staff attending to residents' wishes and preferences, and providing appropriate end-of-life care. Residents have access to a range of activities, and their suggestions are welcomed. The provider appropriately investigates and responds to any complaints received.

In terms of leadership, staff feel well-supported by management, and there have been notable improvements in staff support and communication. The provider actively monitors the quality of care through various checks and audits, implementing necessary improvements. The home has developed positive links with the local community, which benefits residents through enhanced activities and staff training. The provider also adheres to their regulatory responsibilities by notifying the CQC of important events.