19 Forest Road

This report from the Care Quality Commission (CQC) provides an overview of 19 Forrest Road following an inspection on May 3, 2018. The service is registered to provide accommodation without nursing care for up to six younger adults with learning disabilities or autism. The inspection found that the service continues to offer a good standard of care, building on previous positive assessments. The report highlights areas of strength across five key categories that families often consider when choosing a care home for their loved ones.

Regarding safety, the home has implemented robust recruitment procedures, including thorough background checks, which have resolved previous concerns. Residents feel safe and well looked after, with sufficient staff available to meet their needs without feeling rushed. Risk assessments are in place and help residents to take positive risks, enabling them to live their lives as they choose. Medicines are also administered safely, and there are clear procedures for handling accidents and incidents, with improvements noted after a recent event. Infection control measures are consistently followed.

In terms of how effective the care is, residents receive support from staff who possess the necessary skills and knowledge. New staff undergo a comprehensive induction, and ongoing training and support are provided to all team members. Residents are actively involved in decisions about their care and are supported in the least restrictive way possible, with staff trained in the principles of the Mental Capacity Act. Nutritional needs are met, with residents involved in menu planning and preparation, and they are supported to access necessary healthcare professionals.

The service continues to provide care in a very caring way, with staff demonstrating kindness, compassion, and genuine affection. Residents are treated with dignity and respect, and their independence is actively promoted. They are involved in decisions about their care and are supported to communicate their needs in their preferred ways. Staff are dedicated and build meaningful relationships with residents, offering emotional support when needed. Confidentiality of personal and medical information is well maintained.

In terms of responsiveness, the home ensures that residents are supported in a personalised way, respecting their individual histories, preferences, and diverse needs. Information is made accessible to residents in formats they can understand, and staff are aware of and respect their preferences. The service has effective systems for handling complaints, which are dealt with compassionately. Residents are offered a variety of engaging activities both within the home and in the community, linked to their individual interests and preferences.

Finally, the service is well-led by a registered manager who fosters a positive culture that puts residents at the forefront. The management team is approachable, supportive, and actively involved with residents and staff, creating a relaxed and inclusive environment. There is a clear vision for delivering high-quality, person-centred care, and the management is robustly supported by the operations manager, striving for continuous improvement.