Cordwainers

This report from the Care Quality Commission (CQC) provides an overview of the recent inspection of Cordwainers, a home providing accommodation and personal care for up to eight individuals with learning disabilities and associated health needs, some of whom may experience challenging behaviours. The inspection, which took place on 10-11 January 2018, was comprehensive and unannounced, aiming to assess the quality of care provided across key areas. It follows up on previous inspections that identified areas for improvement, particularly regarding staffing levels.

On safety, the report indicates that people are well-protected from harm, with staff understanding their responsibilities and promptly addressing risks. Sufficient staffing levels are consistently maintained to meet residents' needs, and medicines and food are managed safely with high standards of hygiene observed.

In terms of how effective the care is, staff are described as having the necessary skills and training to support residents, with particular attention paid to tailoring training for complex individual needs. The home operates in line with the Mental Capacity Act and Deprivation of Liberty Safeguards, ensuring residents are involved in decisions and supported in the least restrictive way possible, and have access to necessary healthcare professionals.

Regarding caring practices, residents experience kind and compassionate relationships with staff who know them well and treat them with dignity and respect. The atmosphere is warm and positive, with staff interacting calmly and reassuringly, fostering a sense of family and consistency in care.

The service is responsive, involving residents in the development of their personalised support plans and encouraging participation in enjoyable activities. Feedback mechanisms are in place for residents and their relatives, with a clear complaints procedure available should it be needed.

In terms of how well-led the service is, staff consistently report good support from the management team, who are available to provide guidance. The quality and safety of care are effectively monitored, with identified issues acted upon to drive ongoing service improvements. A new home manager is actively being supported through the registration process.