Deja Vu

This report from the Care Quality Commission (CQC) provides an overview of Deja Vu, a care home for individuals with learning disabilities and autistic spectrum disorder. The inspection, which took place in December 2018, focused on assessing the five key areas of care provision. Overall, the CQC found that the service is performing well, with the home consistently meeting high standards in its operations and care delivery. This summary highlights the key findings for families considering Deja Vu for their loved ones.

Regarding the safety of the service, staff demonstrated a strong understanding of how to recognise and respond to potential abuse, with robust recruitment processes in place to ensure suitability of employees. Adequate staffing levels were maintained, and medication was managed and administered safely. The home also had effective plans and procedures to minimise harm for individuals with specific needs, such as epilepsy or behaviours that might challenge staff.

In terms of how effective the care is, staff showed a good understanding of the Mental Capacity Act and actively supported residents in making their own decisions whenever possible. Residents had access to necessary healthcare services, and care plans were developed to achieve positive outcomes. Staff received appropriate training and ongoing support, and residents were involved in meal planning and preparation, with their dietary needs being met.

The caring aspect of the service was highly praised by residents, their families, and visiting professionals, who consistently described staff as kind and compassionate. Residents' dignity, privacy, and independence were respected, and staff actively supported individuals to do as much for themselves as possible. Various communication methods were understood and used by staff to ensure residents could express themselves and make choices.

The service demonstrated responsiveness by involving residents and families in their care assessments and respecting their choices and wishes. Residents were supported to maintain relationships with friends and family, and the home actively worked in partnership with external organisations to ensure the best possible outcomes for those living there. The service was also noted to be responsive when issues arose, reviewing practices in a timely manner.

Concerning how well-led the service is, Deja Vu fostered an open and positive culture where leadership was visible and promoted teamwork. Staff understood their roles and responsibilities, and quality assurance processes were in place to drive improvements. The service maintained an awareness of its legal responsibilities and collaborated effectively with other agencies.