Lindhurst

This report from the Care Quality Commission (CQC) provides an overview of Lindhurst, a residential care home supporting individuals with learning disabilities and autistic people. The inspection aimed to assess the overall quality and safety of the care provided, focusing on key areas crucial for the well-being of residents and their families. The findings indicate a service that is generally well-run and supportive.

Regarding safety, the home has established robust safeguarding procedures, with staff well-trained to identify and report concerns. Residents' families have expressed confidence in the safety of their loved ones, and staff are diligent in managing risks, including those related to health conditions and the environment, such as ensuring safe water temperatures. While recruitment processes are generally thorough, some minor administrative details were identified for improvement, which the management promptly addressed. Medication is administered safely, with clear protocols, although a review of key storage for controlled medicines was planned. Infection control measures are strong, ensuring a safe environment for residents and visitors.

In terms of how effective the care is, residents' needs and choices are assessed and respected, with care plans personalized and regularly reviewed. Staff demonstrate a strong understanding of best practices and apply their learning effectively, contributing to residents' good quality of life. Comprehensive training programs are in place, ensuring staff have the necessary skills to support residents with specialized needs, such as epilepsy or PEG feeding. Residents are supported to make healthy dietary choices, with mealtimes being relaxed and unhurried. The service works collaboratively with external agencies to ensure seamless and consistent care, and the premises have been thoughtfully adapted to meet residents' physical and sensory needs, including the provision of accessible outdoor space.

The caring aspect of the service is highlighted by the provision of kind and compassionate support, with staff consistently protecting residents' privacy and dignity. They are skilled in communicating with individuals who may have specific communication needs, fostering comfortable interactions. Residents' care plans are designed to promote their overall well-being and enjoyment of life. Staff turnover is low, which contributes to continuity of care and strong, established relationships between residents and their carers.

Regarding how responsive the service is, residents are actively involved in planning their own care, along with their families and advocates. The home supports residents to lead inclusive lives, respecting their choices and promoting independence in the least restrictive way possible. Staff are knowledgeable and skilled, able to meet residents' diverse needs and wishes. The service ensures that residents have access to necessary healthcare services and support, with appropriate referrals made when required.

Finally, on how well-led the service is, there is a clear ethos and set of values that promote an inclusive and empowered environment for residents. The management and staff are committed to providing good quality care and support. The low staff turnover is a testament to a positive working culture that benefits residents through consistent, familiar care. The service actively involves residents and their representatives in care planning, ensuring a collaborative approach. Although some areas for development were identified, such as minor inconsistencies in care plan wording and the need to refine documentation for best interest decisions, the overall management demonstrates a commitment to continuous improvement.