Albany Farm Care (Hampshire) Limited

This report details the findings of a CQC inspection at Albany Farm Care in November 2017. The inspection found that the home has made significant improvements since the previous inspection in November 2016, where breaches in care planning and recruitment were identified. The service provides care for up to six individuals with learning disabilities, mental health conditions, or physical disabilities, some of whom may display challenging behaviours and have communication needs. The report highlights the service's commitment to ensuring a safe, effective, caring, responsive, and well-led environment for its residents.

In terms of safety, the home has robust recruitment procedures in place, ensuring only suitable individuals are employed. Staff are knowledgeable about safeguarding procedures and are confident in reporting any concerns. Arrangements for emergency response and infection control are appropriate, and there are sufficient staff to meet residents' needs, with medication managed safely.

On effectiveness, staff receive appropriate training and are supported to understand their responsibilities, particularly concerning the Mental Capacity Act. Residents' dietary needs are assessed and met, and care plans are regularly reviewed with input from residents and their representatives, ensuring their healthcare and social needs are well supported through strong links with external professionals.

Regarding care, staff are noted for their kind and relaxed manner, fostering supportive relationships with residents and their families. Residents are encouraged to maintain their independence, dignity, and privacy, with personalised support tailored to their individual needs and preferences.

In terms of how responsive the service is, residents and their relatives report that their needs are met effectively. Care plans are consistently updated to reflect any changes, with active involvement from residents and their representatives. The home actively encourages residents to participate in chosen activities, and there are clear procedures for handling complaints and concerns, with residents feeling confident in raising any issues.

Finally, the service is well-led, fostering an open and approachable culture. Staff feel valued and supported by the management team, who actively seek feedback from residents, relatives, and staff to drive continuous improvement of the service.