Ascot House

Ascot House is a rehabilitation service focused on helping adults regain independence after illness or injury, aiming for a 21-day turnaround to support people returning home. This report details findings from an inspection that assessed the service across five key areas: safety, effectiveness, caring, responsiveness, and leadership. Previous concerns regarding medication management and staff supervision have been addressed, leading to an improved overall rating. The service is noted for its positive impact on residents' recovery and reintegration into their own homes.

On safety, the home ensures people feel secure, with staff trained in safeguarding and confident in reporting concerns. Safe recruitment practices are in place, and risks are assessed and managed with appropriate equipment. The premises are regularly monitored for safety, including fire and gas systems.

In terms of how effective the care is, people are assessed to ensure they are suitable for rehabilitation, with their health needs continuously met. Staff receive appropriate training, and support is provided to help residents achieve their rehabilitation goals.

Regarding how caring the service is, interactions between staff and residents are observed as kind and compassionate. Residents feel cared for and are treated with dignity and respect, with personal information kept confidential.

The service is responsive to residents' needs, with care plans clearly outlining support goals. Discharge planning is thorough, ensuring residents' homes are safe for return, and follow-up support is available. Complaints are handled promptly and effectively.

In terms of leadership, the service is well-managed, with improvements made to auditing processes, including medication management. Staff feel well-supported, and there is a collaborative team structure. The service is highly valued by residents and staff for its role in successful rehabilitation and return home.