Ashley Park Care Home

This summary reflects the findings of a recent inspection by the Care Quality Commission (CQC) for Ashley Park Care Home. The report assesses the home across five key areas: Safe, Effective, Caring, Responsive, and Well-Led. It provides an overview of the service's performance in each category, highlighting areas of strength and any identified points for improvement. This information is intended to help families understand the quality of care provided and make informed decisions.

On safety, residents reported feeling secure, and staff demonstrated a good understanding of safeguarding procedures. Robust recruitment processes are in place, and the home is maintained to a high standard of cleanliness, with effective infection control measures. While medication is managed safely, ongoing checks ensure staff competency in its administration.

Regarding the effectiveness of care, resident needs are thoroughly assessed before and after admission, with external healthcare professionals consulted to inform care plans. Staff receive comprehensive training and regular supervision, fostering a collaborative team environment. The home operates within the principles of the Mental Capacity Act, ensuring resident consent is appropriately obtained, and food services are praised for their quality and variety, with attention to individual dietary needs.

In terms of how caring the service is, staff are consistently described as kind, compassionate, and respectful, treating residents with dignity. Residents are actively involved in decisions about their care and encouraged to maintain their independence. Personal histories and hobbies are incorporated into care plans, allowing residents to pursue their interests, and their rooms can be personalised to reflect their individuality.

For responsiveness, care records are detailed and regularly updated to reflect residents' changing needs, with excellent communication maintained with families. End-of-life care planning is a priority, with sensitive arrangements made to honour residents' wishes. A wide range of activities are offered to promote engagement and well-being, and any complaints or concerns are addressed promptly and effectively.

The leadership at Ashley Park Care Home is noted as exceptional. The registered manager and senior staff demonstrate a deep passion for providing high-quality, person-centred care, going above and beyond to enhance residents' lives. There is a positive, inclusive culture where residents' views are actively sought and incorporated into service improvements, creating a supportive environment for both residents and staff.