SCC Adult Social Care Supported Living and Mallow Crescent short breaks service

Mallow Crescent offers supported living and residential respite care for individuals with learning disabilities and autistic spectrum conditions, potentially including those with physical support needs. This inspection report provides an overview of the service's performance across five key areas, offering insights into the quality of care and support provided to residents. The findings indicate that Mallow Crescent is a well-regarded service, with the inspectors highlighting strengths and areas for continued development, all aimed at ensuring residents lead fulfilling and independent lives.

Regarding safety, residents and their families feel secure, with staff well-trained to recognise and report safeguarding concerns. The home maintains a safe environment, and appropriate risk assessments are in place to support individuals in managing challenges. While infection control measures are robust, ensuring visitors and residents are protected, the report notes the provider is reviewing assessment processes to further align with best practice guidelines.

In terms of effective care, residents' needs and choices are consistently assessed and incorporated into their support plans, with staff demonstrating competence and receiving ongoing training. The service actively works with other agencies to ensure seamless healthcare access for residents. However, some aspects of the service, particularly concerning the clear separation of tenancy and support arrangements, are undergoing review for improvement.

The caring aspect of the service is a significant strength, with residents and their families reporting overwhelmingly positive relationships with staff, describing them as kind, compassionate, and respectful. Staff are praised for their ability to involve residents in their support and treat them with dignity. While the service excels in fostering a caring environment, the report mentions that the provider is reviewing assessment processes to enhance their alignment with national guidance.

Concerning responsiveness, residents are supported to live the lives they choose, with staff actively working to facilitate their goals and preferences. The service accommodates individual needs and choices, ensuring people have a voice in their care. The report acknowledges that the provider is reviewing assessment processes to further improve how these are aligned with national best practice and the 'Right support, right care, right culture' guidance.

Finally, the service is well-led, with visible and approachable management who encourage feedback and actively work to improve the quality of care. Staff are supported in their roles, and there is a culture of open communication and positive challenge. The management team demonstrates a commitment to learning from incidents and implementing improvements, though the provider is actively reviewing assessment processes to further enhance their services.