The Clavadel

The Clavadel is a 32-bed short-stay care centre offering rehabilitation and convalescence. This inspection report reflects the findings from a visit on September 29, 2017. The service primarily supports individuals recovering from surgery or illness, with a focus on regaining health and mobility, often returning home within two weeks. The report details the care provided across five key areas, highlighting strengths and areas for continued development.

On safety, residents reported feeling very secure, thanks to staff's thorough understanding of individual risks and preventative measures. Adequate staffing levels ensured residents received prompt support, and robust recruitment processes were in place to ensure suitability of staff. Regular safety checks and well-practised emergency procedures further contributed to a safe environment, with medication also being managed securely.

Regarding effectiveness, residents praised the excellent food quality and choice, with staff well-informed about dietary needs. Staff demonstrated competence and received appropriate training and regular supervision, ensuring they could effectively support residents. The service facilitated access to healthcare professionals and ensured residents' consent was obtained for care, respecting their capacity to make decisions.

In terms of caring, residents consistently described staff as kind and welcoming, highlighting the respect for their privacy and dignity. The environment was maintained to a high standard, resembling a "five-star hotel," and residents felt encouraged to maintain their independence. Positive feedback indicated residents felt well-supported in their recovery and overall well-being.

On responsiveness, residents had opportunities for socialisation and participation in activities if they chose, with staff being attentive to their needs. Care records were comprehensive and contained all necessary information. The service provided clear complaint procedures, ensuring residents' concerns could be addressed.

In terms of being well-led, quality assurance checks were regularly completed by the registered manager, demonstrating a commitment to maintaining expected standards. Resident feedback was actively sought and acted upon, leading to improvements. There was strong management oversight, fostering a positive working relationship between staff and management, with staff feeling supported and valued.