SeeAbility - Denecroft Residential Home

This report from the Care Quality Commission (CQC) details an inspection of Denecroft, a residential home providing care for individuals with learning disabilities. The inspection assessed the service across five key areas: safety, effectiveness, caring approach, responsiveness, and leadership. Overall, the findings indicate that the home is performing well, with consistent positive feedback from residents, relatives, and staff highlighting the dedication and quality of care provided. The report notes that the management team is actively working on service improvements and adheres to best practice guidelines to promote independence and inclusion.

In terms of safety, the home has made significant improvements since the last inspection, with robust systems in place to protect residents from abuse and avoidable harm. Risk assessments are thorough and followed diligently by staff, and there are sufficient, well-trained staff members on duty at all times. Medication is managed safely and accurately, and infection control measures are effective, ensuring a clean and well-maintained environment.

The effectiveness of the care provided is evident in the consistently good outcomes for residents, who are supported to achieve good quality of life. Needs and choices are thoroughly assessed, and care plans are tailored to individual preferences, leading to notable improvements in residents' mobility and overall well-being. Staff receive adequate training and support, ensuring they possess the necessary skills to deliver effective care, and residents are well-supported to maintain good health and access external healthcare services. The home's environment is also adapted to meet residents' needs, with personalised bedrooms and accessible garden areas.

The caring aspect of the service is a strong point, with staff demonstrating kindness, compassion, and respect for residents' dignity. Residents are actively involved in decisions about their care, and their views are consistently sought and acted upon. Staff communicate effectively using various methods, including Makaton, and foster a warm and friendly atmosphere. Residents are encouraged to maintain their independence, and their privacy is consistently respected.

Regarding responsiveness, the service effectively meets the needs of its residents through well-organised and personalised care planning. Care plans are person-centred, allowing staff to quickly understand and support individual needs. Residents have access to a wide range of activities, holidays, and outings, catering to their preferences and interests. The home also demonstrates a commitment to improving care quality by being open to feedback and acting on complaints, leading to positive changes within the service. While end-of-life care details in care plans were initially limited, the registered manager has since implemented comprehensive updates.

Finally, the service is well-led, with a consistently managed and effective leadership team. The management fosters a culture that promotes high-quality, person-centred care, and is supportive of learning and innovation. Residents and relatives express confidence in the management, viewing the manager as excellent and approachable. Quality assurance processes are effective in monitoring and driving improvements, with accurate record-keeping and regular audits. The service actively engages residents, staff, and the wider community, ensuring their contributions are considered.