Aveley Lodge

This report from the Care Quality Commission (CQC) provides an overview of Aveley Lodge following an inspection in July 2018. The inspection focused on how well the home is managed and the quality of care provided to its residents. Overall, the report found that Aveley Lodge has made significant improvements since the previous inspection, addressing identified shortfalls. It details the home's commitment to providing a supportive and safe environment for its residents, many of whom are older people, some living with dementia.

On safety, the home has established systems to protect residents from abuse and manage risks, and staff are well-trained in safeguarding procedures. While most medication processes were found to be effective, there was a need to improve the recording of incidents and accidents to ensure they clearly documented the immediate actions taken and any follow-up investigations, particularly for unexplained injuries. The management team acted swiftly to revise reporting forms during the inspection.

In terms of how effective the care is, residents are supported to make choices in their lives, and staff ensure they have a balanced diet and access to necessary healthcare services. The home itself is well-maintained and designed to promote resident well-being, with adequate staffing levels calculated based on resident needs and a strong recruitment process.

Regarding caring practices, staff are described as kind and attentive, fostering good relationships with residents. The privacy, dignity, and rights of individuals are respected, and residents are supported to maintain meaningful relationships. Feedback from residents and their families highlighted their satisfaction with the compassionate care provided.

In terms of being responsive, Aveley Lodge ensures that care plans are developed to meet individual needs, and staff are quick to adapt to any changes in a resident's condition. There is a focus on providing activities that are important to residents, promoting their well-being and engagement with life. Systems are in place to listen to and act on resident concerns.

Finally, on how well-led the service is, Aveley Lodge has a strong, person-centred culture championed by a dedicated management team. Staff feel supported and valued, with good communication throughout the team. The home actively encourages feedback from residents and their families, and its commitment to continuous improvement is recognised through various accolades and awards.