Bagshot Gardens Care Home

This report from the Care Quality Commission (CQC) provides an overview of Signature at Bagshot following their inspection. It assesses the care home across five key areas: safety, effectiveness, caring, responsiveness, and leadership. The inspection team spoke with residents, relatives, and staff, and reviewed various records to understand the quality of care provided. The findings highlight the home's commitment to providing a safe and supportive environment for its residents, many of whom are older adults, with some living with dementia.

Regarding safety, residents and their families reported feeling safe, with staff diligently managing risks and ensuring well-being. The home maintains sufficient staffing levels, and recruitment processes are robust. The effective management of medicines and strong infection control measures further contribute to a secure environment. The home has systems in place to learn from incidents, such as a falls prevention framework that significantly reduced incidents and tailored training for medication errors.

On the effectiveness of care, the report indicates that residents' care plans are highly personalised, reflecting individual needs and choices. Staff are well-trained and supported with ongoing development, including innovative partnerships with universities for student placements. Residents enjoy the food provided, and dietary needs are carefully managed, with staff offering regular snacks and drinks to prevent dehydration. The home effectively collaborates with healthcare professionals to ensure timely and consistent care.

The caring aspect of the service is highlighted by residents and relatives describing staff as kind, sweet, and like family. Staff demonstrate a strong understanding of equality and diversity, treating everyone with respect and dignity. Residents are actively involved in decision-making about their care, with ample opportunities to express their views and preferences. Initiatives like "come dine with me" encourage open communication and ensure resident choices are respected.

In terms of responsiveness, the home demonstrates a deep understanding of its residents as individuals, with care plans containing detailed life histories and preferences. Staff consistently prioritise person-centred care, ensuring residents feel known and valued. The home also effectively meets communication needs, adhering to information standards for those with disabilities or sensory loss.

Finally, the leadership at Signature at Bagshot is described as having good oversight of the home and its staff. An inclusive culture is fostered, making residents and staff feel at home and involved in decisions. The registered manager is proactive in seeking feedback and implementing changes to improve the resident experience.