Bagshot Park Care Centre

This report from the Care Quality Commission (CQC) details the findings from an inspection of Bagshot Park Care Centre on 11 May 2023. The inspection aimed to assess the overall quality of care provided, with a specific focus on infection prevention and control measures. The report covers key areas of service delivery, including safety, effectiveness, care, responsiveness, and leadership, offering a comprehensive overview of the home's performance based on feedback from residents, relatives, and staff, as well as a review of care records and operational procedures.

Regarding safety, residents and their families consistently reported feeling safe and well-protected. Staff demonstrated a clear understanding of safeguarding procedures and how to report concerns. Risk assessments were comprehensive, covering areas like falls and pressure sores, with appropriate plans in place for emergencies. Medicines were managed safely, and infection control procedures were robust, ensuring a hygienic environment. While staffing levels were generally sufficient, the report notes the occasional use of agency staff.

In terms of how effective the care is, the service has improved significantly in this area. Staff receive regular training and supervisions, ensuring they are well-equipped to meet residents' needs, including specialized care such as tracheostomy management. The home now effectively manages consent and best interest decisions in line with the Mental Capacity Act, with clear protocols for DoLS applications. Residents enjoy good quality food and drink, with choices catered to individual preferences and dietary needs. Staff work effectively with healthcare professionals to ensure timely and consistent care.

On caring, the report highlights that residents and their relatives found staff to be kind and compassionate, fostering a positive and safe living environment. Staff understood residents' individual needs and preferences, ensuring care was delivered in a respectful and person-centred way. Residents felt supported in making choices about their lives, and their dignity was maintained. The efforts made to accommodate specific dietary needs, such as modified texture birthday cakes, demonstrate a thoughtful approach to care.

Concerning how responsive the service is, residents expressed satisfaction with their ability to access healthcare professionals when needed, with GPs and dentists visiting regularly. The service ensures that care plans are regularly reviewed and updated based on residents' changing needs and preferences. Feedback mechanisms, such as resident meetings and complaints procedures, were in place, and residents felt their concerns were heard and acted upon by the registered manager.

Finally, looking at how well-led the service is, there is a strong and supportive management structure. The registered manager actively monitors the quality of care, implementing improvements based on feedback and incident reviews. Staff reported a positive atmosphere and felt well-supported by management, with opportunities for professional development. The home has systems in place to monitor quality effectively, and the provider actively supports the registered manager in their role, ensuring a well-managed and responsive environment.