Bagshot Gardens Care Home

Signature at Bagshot is a care home providing residential and nursing care for up to 99 individuals, including those living with dementia. This report summarises an inspection conducted by the Care Quality Commission (CQC) to assess the quality and safety of the services provided. The inspection reviewed various aspects of the home's operation, focusing on how well the needs of residents are met. The findings indicate a generally positive environment where residents feel safe and well-supported.

On safety, residents and their relatives reported feeling safe, with staff demonstrating a strong understanding of safeguarding protocols. Risk assessments were thorough and personalised, ensuring residents' safety while respecting their choices. Adequate staffing levels were maintained, and the registered manager implemented robust recruitment procedures. Medication management was effective, supported by staff training and regular audits, and infection control measures were well-managed. The home also demonstrated a commitment to learning from incidents, with proactive measures implemented to reduce falls and medication errors.

In terms of how effective the care is, residents' individual needs were well-understood and documented in personalised care plans, which included nutritional screening. Staff were described as knowledgeable and well-trained, with ongoing professional development opportunities. The home actively engaged with external healthcare professionals to ensure timely and consistent care, and the building's design supported residents' needs, including dedicated spaces for those with dementia. The service also ensured adherence to the Mental Capacity Act, promoting choice and control for residents.

Regarding caring practices, residents and their families consistently reported that staff were kind, compassionate, and treated individuals with dignity and respect, often describing staff as feeling like family. Residents were actively involved in decisions about their care, with staff ensuring choices were offered at every opportunity. Privacy and independence were promoted, and staff demonstrated respectful interactions. A "come dine with me" initiative was highlighted as a way for residents to voice suggestions for their care.

In terms of responsiveness, staff demonstrated a deep understanding of residents as individuals, with care plans reflecting personal histories and preferences. The home actively addressed residents' communication needs, ensuring information was accessible. The service ensured that residents' needs and preferences were at the forefront of care delivery, with staff trained to provide person-centred support.

Finally, on how well-led the service is, the registered manager provided effective oversight, fostering an inclusive culture where both residents and staff felt heard and involved in decision-making. This contributed to a positive and welcoming atmosphere that residents described as feeling like home. The management team actively sought feedback and implemented changes based on resident input.