Bange Nursing Homes Limited t/a Bradley House Nursing Home

Bradley House Nursing Home provides personal and nursing care for older people, including those living with dementia. Based on the latest inspection, the home has successfully addressed previous concerns and shows significant overall progress. Families consistently share that their relatives feel safe and well cared for in a clean, welcoming environment. The team works closely with external healthcare professionals to ensure medical needs and medication management are handled properly. While the service demonstrates strong improvements across all key areas, the report highlights a few operational points that the management is actively addressing to ensure continuous growth.

Safe care is maintained through properly managed medications, thorough staff recruitment checks, and consistent safety monitoring of equipment. The home is kept clean throughout, and infection control standards are met. However, the report notes that fire drills had not been held regularly prior to the inspection, and a small number of care plan risk assessments needed more timely reviews by newer nursing staff.

Effective support is delivered by knowledgeable staff who understand people's needs and respect their choices. The service follows legal frameworks regarding mental capacity and freedom restrictions appropriately, ensuring decisions are made in residents' best interests.

Caring relationships are at the heart of the home, with relatives praising the kindness of the staff and their strong understanding of dementia care. Staff know the residents well and handle complex behaviours with compassion, creating a comforting atmosphere for families.

Responsive care is supported by good communication between the home and families, who feel well-informed and involved. The management acts on feedback from surveys and complaints, and residents have access to various activities and visits from local community members and volunteers.

Well-led management is evident through active quality assurance systems and positive teamwork, including daily staff meetings. Leaders are open and cooperative with external agencies. At the same time, staff noted a need for better emotional debriefing after challenging incidents, and routine staff supervisions are currently being scheduled more regularly to ensure ongoing team support.