Claremont Care Home

This report provides an overview of the CQC inspection at Claremont Care Home on January 19, 2022. The inspection focused on the home's practices related to infection prevention and control (IPC) and staffing pressures, particularly in the context of COVID-19. The aim was to assess how well the service is meeting regulatory requirements and ensuring the safety and well-being of its residents and staff during this period. The findings highlight specific areas of good practice implemented by the home.

Regarding the question of whether the service is safe, the home has implemented robust measures to prevent the spread of infections. This includes effective use of personal protective equipment (PPE), regular testing for residents and staff, and a commitment to maintaining up-to-date infection prevention and control policies. The premises are kept clean, and the home has established procedures for admitting new residents safely. The report also notes that the home was complying with vaccination requirements for staff and visitors, unless exemptions applied.

When considering how effective the care provided is, the report indicates that the service has taken steps to manage potential staffing pressures by having mitigation measures in place. While the text doesn't detail specific outcomes of care effectiveness, it suggests that the service is aware of and addressing operational challenges.

In terms of how caring the service is, the home has prioritised residents' mental well-being during periods of isolation. Staff engage with residents regularly in their rooms, demonstrating a focus on emotional support. Furthermore, the service has made efforts to facilitate meaningful contact between residents and their loved ones.

The responsiveness of the service is demonstrated through its adaptation to changing circumstances. The home actively sought advice from the local health protection team and implemented structural changes to support safer visiting. This included creating private, well-ventilated areas for visits, ensuring that visits could continue where appropriate and safe.

Concerning whether the service is well-led, the registered manager and staff show an awareness of important operational aspects, such as supporting residents' mental health and adapting to public health guidance. The home has a proactive approach to managing risks, including those associated with visiting and infection control, and has maintained good records of its cleaning schedules.