Bankfield House Care Home

This inspection report for Bankfield House Care Home provides an overview of the home's performance in key areas, specifically focusing on infection prevention and control measures during the COVID-19 pandemic. The assessment examined how the home ensures the safety and well-being of its residents and staff, evaluating the effectiveness of implemented procedures. The findings aim to offer families a clear picture of the home's current operational standards and its commitment to providing a secure environment.

Regarding safety, Bankfield House demonstrated a robust approach to preventing and controlling infections. This included ensuring visitors were kept safe, adhering to shielding and social distancing guidelines, and safely admitting new residents. The home effectively used personal protective equipment (PPE) and had a comprehensive testing program for both staff and residents. Infection control policies were up-to-date, and the premises were maintained to high hygiene standards, with dedicated cleaning schedules and readily available sanitisation stations. Staff also received additional training on infection control, PPE use, and handwashing, with visual reminders placed throughout the building.

The effectiveness of the care provided was evident in the home's proactive measures to maintain resident safety and well-being. The introduction of new residents was handled with care, ensuring they felt supported and not isolated through increased staff interaction and provision of in-room televisions.

In terms of caring, the home actively worked to prevent new residents from feeling isolated during their admission. This involved extra staff attention and ensuring everyone had access to personal amenities like a television in their room.

The responsiveness of the service was highlighted by their structured visitor policy. This allowed for safe visits, either outdoors or in a designated indoor area, with visitors undergoing COVID-19 testing and wearing appropriate PPE before entering the premises. The home also followed clear guidance for admitting new residents.

Finally, the well-led aspect of Bankfield House was apparent through the registered manager's implementation of comprehensive policies and procedures to manage COVID-19 risks. This was supported by external bodies, including the provider, local authority, and infection control teams, ensuring a coordinated effort to maintain a safe environment. The home also maintained a clean environment with a dedicated housekeeper on each floor and implemented additional COVID-19 cleaning protocols.