Polebank Hall Residential Care Home

Polebank Hall Residential Care Home in Gee Cross, Hyde, provides accommodation and personal care for up to 29 older adults living with varying degrees of dementia or memory loss. Set in 16 acres of parkland, the home was fully occupied during this unannounced inspection in December 2017. Residents, relatives, and visiting healthcare professionals shared positive feedback about the overall experience, noting that previous concerns regarding medication and infection control have been successfully addressed.

Residents and relatives consistently reported feeling secure, supported by robust staff recruitment checks, clear risk assessments, and a visible, attentive team presence throughout the day.

Staff received thorough inductions, regular supervision, and comprehensive training, though the home was advised to implement formal mental capacity assessments to better determine residents' decision-making abilities alongside ongoing Deprivation of Liberty Safeguards applications.

Feedback from families and professionals highlighted respectful, dignified interactions, with staff consistently seeking consent before assisting residents.

Care plans detailed personal life histories and individual needs, complemented by a dedicated activities room and engaging group events such as local choir visits.

Leadership was described as supportive and approachable, with effective quality monitoring systems and regular staff meetings ensuring smooth daily operations.