Basingfield Court Residential Care Home

The CQC report for Basingfield Court Residential Care Home, conducted in April and May 2022, offers an overview of the service's performance across key areas of care. This inspection focused on assessing the safety and leadership of the home. The findings indicate that the service is generally well-regarded by residents and their families, with particular attention paid to maintaining a safe and supportive environment. The report details various aspects of the care provision, aiming to give families a clear understanding of the home's strengths and areas for continued development.

Regarding safety, residents generally felt secure and well-protected from harm. The home maintained robust procedures for medication administration and storage, alongside effective infection prevention and control measures, which were updated to meet current guidance. However, some recruitment files were initially missing complete safe recruitment checks, though the provider swiftly addressed this during the inspection.

In terms of how effective the care is, while not a primary focus of this specific inspection, the report implies that care processes were generally in place to support residents' needs, with staff aware of risks and informed on how to manage them.

When it comes to caring, the report notes positive feedback from residents and relatives who feel their loved ones are safe and well-treated. Staff were observed to administer medication appropriately, and residents confirmed they received their medicines as needed.

Concerning how responsive the service is, the home supported residents in maintaining contact with loved ones, including through video calls, and allowed visits in line with government guidelines. Processes were in place for managing incidents and learning from them to improve care.

Finally, on how well-led the service is, Basingfield Court benefits from a supportive management team. Staff reported feeling valued and heard, and the registered manager actively worked to foster an open and comfortable atmosphere. While audits helped identify areas for improvement, and the provider offered good oversight, communication could sometimes be challenging, with relatives finding it difficult to reach the service by phone, though the registered manager was consistently praised for her availability and approachability. Regular resident and relative meetings were being re-established to enhance engagement.