Camberley Manor

Camberley Manor has undergone significant improvements, leading to a much more positive inspection outcome. The report highlights a shift from previous concerns to a service now operating at a consistently good standard across all key areas. Families looking for a care home will find that this inspection demonstrates a commitment to enhanced safety, effective care delivery, compassionate interactions, responsiveness to individual needs, and strong, supportive leadership.

In terms of safety, the home has implemented robust systems to monitor risks and manage incidents effectively, resulting in fewer accidents. Staff are well-trained in safeguarding and understand their responsibilities, ensuring residents are protected from harm. For effective care, staff receive comprehensive training and supervision, and the service operates in line with legislation like the Mental Capacity Act to protect residents' rights and choices.

The caring aspect of the service shines through, with staff demonstrating kindness and compassion. They know residents well and respond to their needs promptly and respectfully, maintaining their dignity and independence throughout their stay. Regarding responsiveness, residents and their families feel their needs are at the centre of the service. Care plans are personalised, reflecting individual preferences, and a range of activities are offered to promote engagement and well-being.

Finally, the service is now well-led. Prompt action has been taken to address previous issues, and regular audits ensure quality is maintained and any shortfalls are rectified. There's a positive culture where residents, relatives, and staff feel listened to and involved in the running of the home, contributing to a supportive environment.