Dimensions 1 Ridgewood Drive

This inspection report for Dimensions 1 Ridgewood Drive, conducted by the Care Quality Commission, offers a comprehensive review of the care and support provided to five individuals with learning disabilities. The report highlights the home's commitment to enabling residents to live as full a life as possible, with a strong focus on control, choice, and independence, all underpinned by best practice guidance. Families can gain insights into the home's performance across key areas.

Regarding safety, the service effectively protects residents from avoidable harm. Safeguarding policies are in place, staff are well-trained and vigilant, and robust recruitment processes ensure suitability. Risks are identified and managed proactively, and medicines are administered safely and accurately, with regular audits in place. The environment is consistently noted as clean and welcoming, and systems are in place to learn from any incidents.

In terms of how effective the care is, residents' needs are consistently met through well-assessed and personalised support plans. The service actively promotes independence and strives for the best possible outcomes for each individual, incorporating specialist advice when needed. Staff are well-trained and knowledgeable, receiving regular supervision and support, which contributes to their confidence in delivering quality care. Residents are supported to maintain a balanced diet, and the home's adaptations support their needs. The team demonstrates a strong understanding of the Mental Capacity Act, ensuring decisions are made in residents' best interests with their involvement.

When it comes to caring, staff are consistently described as kind, compassionate, and respectful. They know residents well, understanding their individual personalities, likes, and dislikes, which fosters positive relationships. Residents feel well-treated and involved in decisions about their care, with alternative communication methods used where necessary. The service actively promotes equality and diversity, ensuring all individual needs are met, and residents' privacy, dignity, and independence are paramount.

The service is responsive to residents' needs, offering flexible and personalised support. Care plans are detailed and regularly reviewed with residents and their families to ensure they remain current and reflect individual preferences. Communication needs are thoroughly identified and addressed, with information provided in accessible formats. Residents are actively supported to develop and maintain relationships, engage in their interests, and participate in social activities, helping to prevent isolation.

Finally, the service is well-led, with strong leadership evident from the registered manager. There is a positive and supportive culture where both residents and staff feel their voices are heard. Effective quality assurance systems are in place to monitor and drive improvements in the safety and quality of care provided. The home is managed in line with its stated values, ensuring a consistently good standard of care for all residents.