Canterbury Adult Support Unit

Canterbury Adult Support Unit provides respite and day services for individuals with learning disabilities and/or autism, offering carers a much-needed break and supporting service users to develop independence. This inspection report reflects a service that is committed to promoting choice, control, and independence, aligning with best practice guidance. Feedback from people using the service, relatives, and professionals was overwhelmingly positive, highlighting a warm and welcoming environment where individuals feel respected and engaged in their care.

On safety, the home demonstrates robust safeguarding policies and procedures, with staff well-trained and confident in their responsibilities to protect individuals from harm. Risk assessments are thorough and consistently applied, and all necessary safety checks are completed, ensuring a secure environment. The recruitment processes are safe, and there are sufficient and consistent staffing levels to meet residents' needs, with no reliance on agency staff. Medicines are managed safely and accurately, and the service maintains high standards of infection control. Lessons are effectively learned from any incidents to prevent reoccurrence.

In terms of how effective the care is, services are tailored to individual needs and preferences, with comprehensive assessments guiding person-centred support plans. Staff receive excellent induction and ongoing training, ensuring they possess the skills and knowledge to meet diverse health requirements. People are actively involved in meal planning and preparation, with dietary needs and preferences thoroughly considered. The service excels in supporting individuals to access healthcare services and works collaboratively with other agencies. The environment is adapted to meet varying needs, including accessibility for those with physical disabilities, and ensures people have maximum choice and control over their lives.

Regarding how caring the service is, staff consistently go above and beyond to ensure people are happy and enjoy their stays. Interactions are respectful and kind, fostering a relaxed and comfortable atmosphere. The service is innovative in devising personalised approaches to care, such as the "88 hug," to meet specific needs. Feedback from individuals and relatives consistently praises the empathetic and nurturing nature of the staff. People are actively involved in expressing their views and making decisions about their care, with respite agreements and regular house meetings ensuring their voices are heard and acted upon.

In terms of being responsive, the service effectively plans and delivers support based on individual preferences and feedback. People are involved in choosing activities, which are tailored to their interests and aspirations, such as tobogganing or shopping. The staff demonstrate an excellent understanding of individual needs and preferences, offering a flexible and relaxed approach to daily routines, allowing residents to set their own pace. Satisfaction surveys are used to inform future care plans, ensuring a continuously personalised experience. While advocacy services are available if needed, the service actively supports individuals to access them.

Finally, on how well-led the service is, there is a clear and positive culture driven by the registered manager, which leads to excellent outcomes for those using the service. Staff report feeling well-supported and consider it a good place to work. The service operates with high-quality management systems, and regular audits and reviews ensure continuous improvement. The principles of Registering the Right Support are embedded in the service's ethos, promoting choice, independence, and meaningful lives for all. The commitment to person-centred care and the collaborative approach with families contributes to the overall strength and positive leadership of the unit.