The Old Rectory Retirement Home

This report from the Care Quality Commission (CQC) details the findings of an inspection at The Old Rectory Retirement Home. The inspection assessed how the home performs across five key areas: safety, effectiveness, caring, responsiveness, and leadership. Overall, the inspection found that the home is providing a good service, with residents feeling safe and well-supported by staff.

On safety, the home has robust procedures to protect residents from abuse, and staff are well-trained to identify and report concerns. Medicines are managed securely, and staff are recruited with thorough checks in place. Risk assessments are comprehensive, ensuring potential hazards are identified and managed to keep residents safe.

In terms of how effective the care is, staff receive appropriate training to maintain their skills and knowledge, ensuring they can meet residents' needs. The home collaborates effectively with healthcare professionals to support residents' health and well-being, and residents are encouraged to make choices about their daily lives, including their meals.

Regarding caring practices, staff are consistently described as respectful, kind, and compassionate towards residents. They actively involve residents in decisions about their care, ensuring their privacy and dignity are upheld, and promoting their independence wherever possible.

On responsiveness, the home plans personalised care that reflects individual needs and preferences, ensuring residents have choice and control over their lives. There is a varied programme of activities designed to prevent social isolation and engage residents, and staff are attentive to residents' communication needs.

Finally, regarding how well-led the service is, the management team actively monitors the quality of care through audits and feedback from residents and their families. The home's environment is well-maintained and suitable for its residents, with efforts made to ensure it is a comfortable and homely place to live. While the inspection found the service to be good overall, some feedback from residents suggested that while staff do their best, more staff could always be beneficial, especially during busy periods.