Charters Court Nursing and Residential Home

This report from the Care Quality Commission (CQC) provides an assessment of Charters Court Nursing and Residential Home, following an inspection visit. It details how inspectors evaluated the care provided across key areas, aiming to give families a clear understanding of the home's performance. The inspection focused on safety, effectiveness, and leadership, building upon previous findings. This summary outlines the key observations made by the CQC inspectors.

Regarding safety, inspectors found that residents felt secure and were protected from avoidable harm, with robust systems in place for medication management and safeguarding. The home has improved its approach to managing medicines, ensuring clear guidance for staff and effective risk oversight. Staff are well-trained in safeguarding procedures and report concerns promptly, working collaboratively with local authorities. Improvements in staffing levels and recruitment processes mean that residents receive timely and consistent care. Infection prevention and control measures are well-assured, with protocols in place to manage potential outbreaks effectively. Furthermore, the management team has implemented changes following incidents, leading to a reduction in accidents and errors.

In terms of effectiveness, the home now demonstrates a strong adherence to the Mental Capacity Act, with updated records and staff demonstrating a good understanding of consent and best interests. Residents are supported in the least restrictive ways possible, and care plans are person-centred, taking into account individual needs and preferences. Staff receive thorough induction and ongoing training, ensuring they are competent in their roles. Residents and their relatives have noted significant improvements in the quality and choice of meals provided, with catering catering to individual dietary needs. The home also effectively supports residents in accessing necessary healthcare services.

When considering how well-led the service is, inspectors observed that the management team actively engages with residents, relatives, and staff to drive continuous improvement. This proactive approach has led to positive changes in food quality, staff training, and medication safety. The provider has also made significant improvements in governance, addressing issues identified in previous inspections. Staff report feeling well-supported by the management team and the provider, indicating a positive and collaborative working environment. The home is actively working towards full registration of its manager with the CQC.