Greathed Manor Nursing Home

This report from the Care Quality Commission (CQC) offers a detailed look into Greathed Manor Nursing Home, assessing its performance across key areas of care provision. The inspection, which took place in April 2018, covered aspects of safety, effectiveness, caring approach, responsiveness to needs, and overall leadership. The findings highlight the home's dedication to providing a supportive and safe environment for its residents, with several positive outcomes noted. It’s important to review these findings to understand the strengths of the service and areas where it continues to evolve.

On safety, the home has robust procedures for managing medications and maintaining infection control standards. Staff are well-trained in safeguarding practices, and there are sufficient numbers of staff to ensure residents are safe and secure. While emergency evacuation procedures were generally understood, one staff member expressed a need for more confidence, leading to refresher training being arranged.

In terms of how effective the care is, residents' needs are thoroughly assessed, and their care plans are updated using electronic systems, ensuring timely support. The home works diligently to meet nutritional needs, with varied menus reflecting resident preferences and good collaboration between kitchen and care staff. Some adjustments were made to dining arrangements to improve accessibility for a resident using a wheelchair.

Regarding caring practices, staff consistently treat residents with kindness, dignity, and respect, showing a good understanding of individual needs and preferences. Residents are encouraged to maintain their independence, and their rooms are personalised with mementos. Support for spiritual needs is also evident.

Concerning responsiveness, care plans are tailored to individual needs identified during assessments, and residents have access to activities suited to their interests. The home has clear processes for addressing complaints, ensuring residents feel comfortable raising concerns.

Finally, on how well-led the service is, staff find the manager approachable and communicative, noting improvements in how the manager engages with residents, relatives, and staff. Quality monitoring systems are in place to track care quality, and there is an active effort to involve residents, staff, and relatives in the development of the service.