HF Trust - Phillippines Close

This report details the findings from a recent inspection of HF Trust - Phillippines Close. The inspection assessed the service across five key areas: Safe, Effective, Caring, Responsive, and Well-led. Overall, the report highlights significant improvements since the previous inspection, with the service now meeting all regulatory requirements and demonstrating a good standard of care. It provides an in-depth look at how the home supports its residents, the training and experience of its staff, and the leadership's commitment to quality.

On safety, residents and their families reported feeling secure at the home, with staff well-trained to recognise and report any safeguarding concerns. Risk assessments are thorough and regularly updated, and environmental safety is well managed. Infection control measures are robust, ensuring a clean and hygienic environment.

In terms of how effective the care is, the service excels at providing personalised support that promotes independence and a good quality of life. Staff collaborate effectively with healthcare professionals to ensure timely and appropriate care. Residents are actively involved in their care plans and dietary choices, with individual needs being consistently met.

Regarding caring practices, the service is dedicated to promoting dignity, privacy, and human rights. Residents and their families expressed satisfaction with the care provided, noting the staff's positive attitude and commitment. The home encourages residents to participate in meal preparation, and their preferences are always considered.

Concerning the responsiveness of the service, HF Trust - Phillippines Close demonstrates a strong commitment to meeting the diverse needs of its residents. They actively encourage community involvement and tailor outings and activities to individual preferences, ensuring no one misses out on experiences they enjoy.

Finally, in terms of leadership and management, the service is well-led by a newly appointed registered manager who has fostered a positive and supportive culture. Staff feel confident in the management team and are motivated by ongoing improvements. The leadership team actively seeks to learn and innovate, ensuring the highest quality of person-centred care. While the campus-style layout of the service was noted as not being ideal, the management has effectively used this to foster a strong sense of community and independence for residents. A minor point for improvement was noted regarding the detailed recording of "when required" medication usage, which the manager is promptly addressing.