Cherry Tree House

This report from the Care Quality Commission (CQC) provides an overview of Cherry Tree House, a care home offering nursing and personal care. The inspection focused on key areas including safety, effectiveness of care, the caring approach of staff, responsiveness to resident needs, and the leadership of the home. The report highlights significant improvements made by the new senior management team, leading to a change in the overall rating. While many areas are rated positively, the report also identifies specific points for ongoing development.

Regarding safety, while the home has made efforts to assess and manage risks, there are some areas needing more consistent monitoring, particularly concerning detailed record-keeping for food and fluid intake, and ensuring diets are strictly adhered to. Recruitment practices are largely safe, but there's a recommendation to ensure all employment history records are fully completed to maintain robust recruitment.

In terms of how effective the care is, Cherry Tree House has shown considerable improvement, especially in supporting residents to eat and drink well, with a more dementia-friendly dining environment and better monitoring of nutritional intake. The service effectively assesses and reviews resident needs, delivering care in line with best practices. Staff receive good training and support, and the home works well with other healthcare professionals to ensure timely and consistent care.

The service is recognised as caring, with staff demonstrating compassion, kindness, and respect towards residents, treating them with dignity and involving them in their care. This reflects significant progress since the last inspection.

When it comes to how responsive the service is, Cherry Tree House ensures person-centred care by providing care plans that align with individual preferences and communication needs. Efforts are underway to enrich activities, and feedback indicates that complaints are actively addressed.

Finally, the home is considered well-led, with a clear vision and strong leadership from the new senior management team. Robust management systems are in place and actively used for continuous improvement, fostering a positive culture throughout the home. The service is compliant with regulations regarding mental capacity and consent.