Marple Dale Hall - The New Windsor

Marple Dale Hall – The New Windsor is a care home offering personal and nursing care for up to 63 residents. This report summarises an inspection that reviewed the safety, effectiveness, caring approach, responsiveness, and leadership of the service. The inspection found that significant improvements have been made since the previous review, addressing areas that previously required attention.

Regarding safety, residents generally feel secure and well-supported. While staff follow robust recruitment practices and there are usually sufficient staff to meet needs, the home is looking into how people receive crushed medicines safely and improving the recording of topical medicine applications. The premises are kept clean and tidy, and infection control measures are well-managed.

In terms of how effective the care is, residents' needs are thoroughly assessed and their choices respected. Staff receive good training and feel supported in their roles. Residents are encouraged to take positive risks, and support is provided to access necessary healthcare services. While mealtimes are pleasant, there is ongoing work to improve the variety and quality of the food offered. Some residents mentioned waiting in the morning to be helped with personal care.

The caring aspect of the service is highlighted by residents’ positive feedback, with many describing the staff as kind and caring. They feel their needs are understood and that staff are knowledgeable. Residents are supported to maintain their independence and live their lives in the least restrictive way possible.

In relation to being responsive, the home actively works to understand and meet residents' needs. When issues arise, they are addressed, and lessons are learned. Feedback mechanisms are in place to gather input from residents, families, and staff, and this feedback is used to drive improvements.

Finally, concerning how well-led the service is, there is a strong commitment from the management team to ensure positive care experiences. Audits and checks are regularly completed, and any identified shortfalls are actioned. People, relatives, and staff speak positively about the management team and feel comfortable raising concerns. The service is dedicated to achieving good outcomes for all residents.