Millview Short Stay Respite

Millview Short Stay Respite provides a welcoming environment for individuals with physical and learning disabilities, offering short breaks and respite care. The recent Care Quality Commission (CQC) inspection report highlights significant improvements and a consistently positive approach to care. This summary offers a glimpse into the findings across key areas, helping families understand the quality of support available.

Regarding safety, the home has implemented robust safeguarding policies and staff are well-trained to protect residents from harm. Risk assessments are thoroughly conducted and reviewed to ensure health and welfare, and medication management is safe. While the overall safety measures are strong, it was noted that three window restrictors were not operational and required a regular check, a point the management immediately addressed by adding it to their monthly environmental checks, with follow-up planned for the next inspection.

In terms of how effective the care is, residents benefit from a well-trained staff team and access to health professionals, ensuring their support needs are met. The service actively works with other organisations to provide consistent and integrated care. A significant improvement since the last inspection is the implementation of a clear system for assessing capacity and monitoring legal safeguards, ensuring individuals have maximum choice and control over their lives in the least restrictive way possible.

The caring aspect of Millview is consistently praised, with staff treating residents as individuals and showing genuine kindness, compassion, and respect for their dignity and diversity. Residents are actively involved in decisions about their care, with personalised care plans reflecting their unique choices and preferences, and a strong focus on promoting independence. Family members frequently commented on the staff’s warmth and dedication.

The service is highly responsive to individual needs, with care plans that are deeply person-centred and developed with full involvement of residents and their families. Activities are provided as part of care packages, and residents' preferences are central to the planning of their support, ensuring their choices and individual needs are met effectively.

Finally, the well-led aspect of Millview demonstrates effective management and leadership. Regular audits help maintain and improve standards, and both staff and residents feel their views are heard and valued. The management team is accessible and approachable, fostering a positive and open environment where feedback is actively sought and acted upon. The improvements made since the previous inspection show a strong commitment to high-quality care delivery.