Arbour Court

This report details the findings from a recent inspection of Arbour Court, a residential care home providing nursing and personal care for up to 60 people. The inspection focused specifically on infection prevention and control measures, alongside staffing considerations, in light of the ongoing COVID-19 pandemic. It outlines the practices observed to ensure the safety and well-being of residents, staff, and visitors during this challenging period, and assesses how effectively the home is managed to deliver high-quality care.

On safety, Arbour Court demonstrated strong adherence to infection control protocols. This included the consistent use of personal protective equipment (PPE) and regular COVID-19 testing for staff and residents. The home ensured readily available supplies of PPE for all and provided staff with essential training in handwashing and infection prevention. Procedures and risk assessments were in place to effectively manage and minimise the risks associated with COVID-19, ensuring safe admissions and facilitating visits in line with national guidance, including the use of a dedicated visiting pod. The premises were maintained to a high standard of cleanliness and organisation to support social distancing.

In terms of how effective the care is, the inspection found measures were in place to mitigate potential staffing pressures, ensuring that care delivery remained consistent.

Regarding how caring the service is, while not explicitly detailed in this excerpt, the focus on facilitating safe visits and maintaining a clean environment suggests a commitment to resident well-being.

In terms of how responsive the service is, Arbour Court actively adapted to national restrictions by implementing alternative communication methods like video calls and constructing a dedicated visiting pod to ensure residents could still connect with loved ones safely.

On how well-led the service is, the provider showed a clear commitment to safety by ensuring non-exempt staff and visiting professionals were vaccinated against COVID-19, in compliance with regulatory requirements. The home's proactive approach to infection control and safety protocols indicates a well-managed environment focused on protecting its residents.