Rushes House Care Home

Rushes House Care Home is a residential setting providing personal care for up to 17 older individuals. This report details the findings of a recent inspection by the Care Quality Commission, assessing the home's performance across key areas to ensure the well-being and quality of life for its residents. The inspection reviewed documentation, spoke with residents and their families, and observed daily care practices to provide a comprehensive overview of the service.

On safety, the home ensures residents are protected from harm, with effective safeguarding policies and well-trained staff who understand how to report concerns. Robust risk assessments are in place, and health and safety checks are consistently conducted. While recruitment processes are generally thorough, one minor gap in a staff risk assessment was immediately addressed. Medication is managed safely by trained staff, and infection control measures are strong, with effective use of PPE and a well-maintained environment.

In terms of how effective the care is, Rushes House excels in assessing and reviewing residents' needs, ensuring care plans are up-to-date and that residents and their families are involved in these processes. Staff receive comprehensive training and support, including nationally accredited courses, and regular supervision. Residents enjoy a varied and nutritious diet, with significant input into menu choices and a dedicated chef who prioritises individual preferences. The service also effectively collaborates with healthcare professionals for timely and appropriate support.

Regarding caring practices, residents are treated with dignity, kindness, and respect, with staff going to great lengths to support individual wishes and preferences, even organising personalised events. Staff consistently ask for consent before providing care and promote residents' independence. There are strong, established relationships between staff and residents, with many describing staff as being like family.

The service is responsive to residents' needs, with care plans actively reflecting resident choices and involvement. Residents have significant autonomy in their daily lives, with staff supporting them in the least restrictive way possible. The home environment is welcoming and homely, with relatives and friends encouraged to visit, fostering important relationships. The variety of activities and outings provided are designed to reduce social isolation and enhance well-being, tailored to individual interests.

Finally, the home is well-led, with a clear vision and values that centre residents' needs. The management team demonstrates strong leadership and fosters a person-centred culture. Residents and their relatives are very positive about the management, noting clear direction and dedication. There is a visible commitment to ensuring residents are at the heart of all decisions and care provided.