Brabyns House

Brabyns House is a residential and nursing care home that was inspected by the Care Quality Commission (CQC) in November 2021. The inspection focused on the safety and leadership aspects of the service, following concerns raised regarding medicine management, staffing levels, and infection control. The report details the findings across five key areas, aiming to provide families with an overview of the home's performance.

Regarding safety, the home generally ensures residents are protected from harm. Safeguarding procedures are in place, staff are trained to recognise and report concerns, and residents and their families feel safe. While there were some minor issues with medicine storage and administration timings, these were addressed promptly. Infection control measures were found to be robust, with effective use of PPE and appropriate visitor protocols.

On how effective the care is, residents' individual risks are assessed and managed with personalised plans. Staff are equipped with information to provide safe care, and incidents are recorded and reviewed. Recruitment practices are safe, and staffing levels were found to be appropriate, with staff feeling supported and able to meet residents' needs.

In terms of caring, staff are knowledgeable and residents and their families reported feeling well-looked after and safe. There is a clear system for managing medicines, though some improvements in storage and administration recording were identified and rectified. Infection prevention and control measures are well-implemented, ensuring a safe environment for residents and visitors.

When considering how responsive the service is, resident and family feedback was positive, highlighting the effectiveness of care and support. Improvements in medicine management and environmental safety were made during and after the inspection. The home has a system for managing accidents and incidents, with lessons learned being shared to minimise future risks.

Concerning how well-led the service is, there are systems in place for monitoring safety and effectiveness, with the registered manager demonstrating a good understanding of regulatory requirements. While some minor environmental safety concerns were noted, such as radiator covers and window restrictors, these were rectified. The management team collaborates effectively with external agencies, and a culture of open communication and person-centred care is promoted among staff and residents.