Coxhill Manor Nursing and Residential Home

This report from the Care Quality Commission (CQC) offers a detailed look at Coxhill Manor Nursing and Residential Home, assessing its overall quality and the specific aspects of its care. The inspection covered five key areas: safety, effectiveness, caring, responsiveness, and leadership. The report highlights the home's commitment to providing a positive and person-centred environment for its residents, drawing on feedback from residents, relatives, and staff. It aims to give families a comprehensive understanding of the service's strengths and areas for ongoing development.

On safety, the home has established procedures to manage risks, though a specific concern was noted regarding the storage of drink thickening agents which was addressed promptly. Staff are well-trained in medicine administration and safeguarding, and robust recruitment practices are in place to protect residents. Processes are in place for learning from incidents, with examples of proactive measures taken to prevent reoccurrences.

In terms of how effective the care is, residents' needs are thoroughly assessed and support plans are regularly reviewed and updated. Staff demonstrate a good understanding of the Mental Capacity Act, and residents' autonomy and choices are respected. The home provides a nutritious and varied diet, and residents have consistent access to healthcare professionals. The environment is adapted to meet diverse needs, with personalised bedrooms and welcoming communal areas.

The caring aspect of the service is consistently praised, with residents reporting feeling well-treated and supported by kind and compassionate staff. Staff interactions are observed to be positive and reassuring, respecting residents' dignity, privacy, and independence. There is a strong emphasis on equality and diversity, ensuring individual religious and cultural needs are met, and residents feel involved in their care planning.

Regarding responsiveness, the home offers a wide range of person-centred activities tailored to residents' preferences. Communication needs are well-met, with adjustments made to ensure information is accessible. The service has a clear complaints procedure, and any concerns raised are dealt with promptly and effectively. End-of-life care wishes are documented and respected, with appropriate support provided by trained staff.

Finally, the service is well-led, with a clear leadership structure and a positive culture that promotes high-quality, person-centred care. Managers and staff understand their roles and responsibilities, including regulatory requirements. There is a strong commitment to continuous improvement, and residents, their families, and staff are actively involved in shaping the service through various feedback mechanisms.