Horsell Lodge

This report summarises an inspection of Horsell Lodge, a care home providing accommodation and personal care for up to 70 older people. The inspection assessed the service against key quality indicators to ensure it was safe, effective, caring, responsive, and well-led. The findings indicate that the home is well-managed and provides a good standard of care, with staff demonstrating kindness and respect for residents.

Regarding safety, residents and their families feel secure, and staff are well-trained in safeguarding procedures. While there are robust systems for risk assessment and medication management, the report notes that staff and residents have sometimes noticed a perceived shortage of staff, prompting the manager to recruit additional personnel to manage busy periods. Infection control measures are strong, with thorough processes in place to prevent the spread of illness.

In terms of effectiveness, the care provided is tailored to individual needs, with thorough pre-assessments and personalised care plans. Staff receive comprehensive training and support, and residents are happy with the food and drink options available, with clear communication established with healthcare professionals. The home's environment is adapted to support residents' needs, including those with dementia, with clear signage and comfortable communal areas.

The caring aspect of the service is highlighted by residents and relatives who describe staff as kind, compassionate, and respectful. Staff consistently promote independence and privacy, ensuring residents are involved in decisions about their care, and relatives are kept informed and consulted.

The service is responsive, with staff actively working to prevent social isolation and create meaningful activities that cater to residents' individual interests and hobbies. Specific examples are given of staff going above and beyond, such as arranging a live stream of a wedding and facilitating a visit to a graveside.

Finally, the home is well-led, with a registered manager and staff team who understand their responsibilities and collaborate effectively with health and social care professionals. Residents and staff feel confident in raising concerns, and there are clear processes in place for addressing them.