Crest Lodge Care Centre Limited

This report summarises the findings of a recent inspection at Crest Lodge Care Centre, a home providing nursing care for individuals with mental health diagnoses. The inspection focused on how well the service meets the needs of its residents, examining five key areas. Overall, the report highlights a positive environment where residents are empowered and treated with dignity.

In terms of safety, residents feel secure and well-protected from harm. Staff are aware of their safeguarding responsibilities and act appropriately on concerns. Risks are carefully managed, with personalised plans in place for individual challenges, and medicines are administered and stored safely. The home maintains high standards of cleanliness and infection control.

Regarding effectiveness, care plans are comprehensive and based on national standards, ensuring residents' needs are met. Staff receive regular training and support, leading to a high level of competence recognised by residents and their families. The service excels in supporting residents' nutritional needs, with flexible and appealing meal options, and promotes hydration. Healthcare professionals are readily accessible, with effective communication among staff and with external agencies.

The caring aspect of the service is evident in how residents are treated with compassion, kindness, dignity, and respect. Staff actively involve residents in their care and ensure their privacy is maintained. Residents feel valued and supported, with staff showing genuine warmth and empathy.

In relation to responsiveness, the service focuses on empowering individuals, supporting their personal goals and wishes, which positively impacts their mental health and wellbeing. Activities are engaging, and residents are encouraged to participate in the local community. Complaints and concerns are handled efficiently and effectively, leading to positive resolutions.

Finally, concerning leadership, the service is well-led with a strong culture of empowerment driven by the registered manager. The management team actively seeks and acts on feedback from residents, relatives, and staff, continuously striving for improvements. Staff are supported and motivated, contributing to a positive and effective team environment.