Dimensions 21 Searing Way

This report summarises a recent inspection of Dimensions 21 Searing Way, a care home for up to five individuals with learning disabilities, autism, and associated health needs. The inspection was unannounced and focused on assessing the quality of care provided across five key areas. Overall, the service was found to be well-run, with staff demonstrating a strong commitment to the well-being of residents. The findings indicate a consistent level of good care, building on previous positive assessments.

On safety, policies and training are in place to protect residents from harm and abuse, with staff well-equipped to identify and manage risks. Thorough pre-employment checks and the consistent use of agency staff where necessary ensure a reliable care team. Medication is managed safely and securely, and robust infection control measures are followed.

In terms of how effective the care is, residents receive support that is tailored to their individual needs, with comprehensive assessments and support plans regularly reviewed. Staff are well-trained, including in areas like autism awareness, and receive regular supervision. Residents are supported to maintain good health through access to healthcare professionals and attention to diet and hydration, with building adaptations in place to support independence.

The caring aspect of the service is highlighted by staff's kind and compassionate approach, with residents appearing relaxed and well-supported. Communication is adapted to individual needs, using methods like Makaton and visual aids, and relatives are involved in care planning when necessary. Staff are discrete and respectful during personal care, and residents are encouraged to be as independent as possible.

Regarding how responsive the service is, residents' needs are well-understood and reflected in person-centred care plans. Changing needs are identified and addressed promptly, often with input from health and social care professionals. A clear complaints policy is in place, and concerns are logged and monitored to ensure appropriate action.

Finally, on how well-led the service is, there is a clear vision for delivering personalised care, fostering a positive and supportive staff culture. The registered manager is seen as approachable and focused on improvement, using various methods to ensure staff are aware of their responsibilities. Communication with families is open, and systems are in place for continuous learning and improvement, with effective partnerships with external agencies.