Fairview

This report from the Care Quality Commission (CQC) provides an overview of Fairview, a residential care home for up to eight individuals with learning disabilities. The inspection focused on the five key areas that CQC uses to assess the quality of care: safety, effectiveness, care, responsiveness, and leadership. The findings highlight that the service has continued to develop its practices, particularly in providing compassionate and personalised support. Overall, the report indicates a consistently good standard of care, with notable improvements in the way the home supports residents’ emotional well-being and sense of self.

On safety, residents are protected by well-trained staff, robust recruitment procedures, and regular health and safety checks. Risk assessments are thorough, and the least restrictive methods are used to manage identified risks, ensuring residents are kept safe. Medicines are managed appropriately, and staff are well-prepared for emergencies.

In terms of how effective the care is, residents receive support from skilled and well-trained staff who are encouraged to develop their professional potential. The service operates in line with the Mental Capacity Act, ensuring residents have maximum choice and control over their lives. Residents are actively supported to maintain their health and wellbeing, with input from healthcare professionals and involvement in meal planning.

The service is described as exceptionally caring, with staff demonstrating a deep understanding of each resident's needs. Positive and trusting relationships are evident between residents and staff, with a strong emphasis on protecting privacy and dignity. Staff explore various communication methods to ensure residents can express their views and make choices about their lives.

Regarding responsiveness, support plans are highly detailed and personalised, created with full resident involvement. These plans clearly record individual preferences and lifestyle choices, providing excellent guidance for staff. Residents have individualised timetables of activities designed to promote independence and social interaction.

In its leadership, Fairview fosters a relaxed, friendly, and open culture where staff feel valued and supported. The registered manager and provider are clear about the expected values, which are demonstrated by staff and leadership. There are systems in place to monitor and improve the quality of the service, with a commitment to driving positive change, actively seeking feedback from residents and relatives to inform improvements.