Donec Mews

FitzRoy Support at Donec Mews has undergone an inspection by the Care Quality Commission (CQC). This report summarises the findings from that inspection, aiming to provide families with a clear overview of the home's performance. The inspection assessed the service across five key areas, and the findings indicate that Donec Mews is generally performing well, with improvements noted since the previous inspection.

On safety, the home ensures people are protected from harm and abuse, with staff receiving appropriate training and clear procedures in place for reporting concerns. There are sufficient staffing levels to meet residents' needs, and robust recruitment processes are followed. Risks to residents are thoroughly assessed and managed to minimise impact on their independence, and medicines are administered safely and competently.

In terms of how effective the care is, Donec Mews has met previous regulatory requirements, particularly regarding consent and best interest decisions for residents. The service actively involves residents in their care planning, creating detailed and personalised support plans that reflect individual preferences and needs, including communication methods. Staff receive comprehensive training and ongoing support to ensure they have the skills to meet residents' complex needs, and residents have access to necessary healthcare services.

Regarding caring practices, staff are described as kind, compassionate, and genuinely interested in the people they support, creating a calm and inclusive atmosphere. They demonstrate a deep understanding of individual needs and preferences, ensuring residents are treated with dignity and respect. Staff actively promote residents' independence and choice, adapting their communication methods, including the use of Makaton, to ensure everyone feels heard and understood.

The service is responsive, with detailed and personalised support plans that are regularly reviewed and updated with resident and family involvement. Residents are supported to engage in activities of their choice, positively impacting their well-being, and the home has established procedures for addressing complaints and concerns thoroughly.

Concerning how well-led the service is, the registered manager provides strong and inspirational leadership, fostering an open and inclusive culture. The service effectively monitors its quality, utilising feedback from residents, relatives, and staff to drive continuous improvement. Incidents are viewed as learning opportunities, and the manager actively collaborates with external agencies to promote residents' health and well-being.