Elizabeth Court

Elizabeth Court provides residential care for up to 59 individuals, with a focus on supporting those living with dementia and long-term health conditions. This report summarises findings from a recent inspection, assessing how the home performs across key areas of care. Overall, the inspection identified many positive aspects of the service, indicating that residents generally receive good quality care. The findings suggest that the home is a safe and welcoming place to live, with a caring and effective approach to resident well-being.

On safety, residents are protected from harm, with staff trained to recognise and report safeguarding concerns and proactively managing risks. Although most aspects of safety were well-managed, there was a minor observation regarding the incorrect wearing of masks by some staff, which the management has since addressed with refresher training. The home ensures safe medication practices and maintains a secure environment.

In terms of how effective the care is, Elizabeth Court ensures that residents' needs are met through a structured approach. The home operates effectively within the principles of the Mental Capacity Act 2005, and residents' care plans are comprehensive and regularly reviewed. Staff receive good training relevant to the residents' needs, though the manager is working to ensure all staff have regular one-to-one supervisions.

The service is caring, with residents and their families reporting that staff are kind, attentive, and treat individuals with dignity and respect. Good relationships are evident between staff and residents, and people are encouraged to make their own decisions about their care and daily routines.

Regarding responsiveness, Elizabeth Court has improved its approach to end-of-life care planning, ensuring residents' wishes are recorded. While there was an observation that some areas of the home could be more engaging with activities, the manager is developing plans for more external outings and has acknowledged the need for consistent engagement across all units.

Finally, the service is well-led, with a manager who is responsive to families and supportive of her staff. The manager has plans for the future development of the service and has already established community links. The overall leadership fosters a positive environment for both residents and staff.